Terms of Service

Last Updated: January 14, 2025

👋 Welcome to the Terms of Service for Protaigé - your AI-powered marketing sidekick that's about to make your B2B campaigns shine brighter than a disco ball at Studio 54! While legal documents usually have all the excitement of watching paint dry in slow motion, we've tried to keep this one clear, fair, and (dare we say) slightly entertaining. So grab your popcorn, and let's get cracking!

1. What's This All About?

By using Protaigé, our AI-powered SaaS platform for B2B marketing, you're agreeing to these terms. Think of this as the rulebook for our marketing party - we're here to revolutionise your campaigns, but we need to keep things ship-shape!

1.1 The Basics

These terms create a legally binding agreement between you and Protaigé
If you're using Protaigé on behalf of a company, you confirm you have the authority to do so
You must be at least 18 years old to use Protaigé (sorry, teen marketing prodigies!)
These terms are governed by Singapore law, and any disputes will be handled through the Singapore judicial system

1.2 Entire Agreement / No Extra Promises

These terms, plus any policies we link to, are the full story of how we work together. No extra promises, handshakes, or whispered agreements outside of this document count (even if they came with a really convincing PowerPoint).

1.3 Active Agreement

Using Protaigé is like giving us a big virtual thumbs-up. But to make it official, you'll also confirm your love for our terms by clicking ‘I agree' when you sign up or wherever else we ask.

2. What Protaigé Does

Protaigé is your AI-powered marketing companion that helps B2B brands create, manage, and optimise multi-touch, account-based marketing campaigns. Here's what you're getting:

2.1 Core Services

Campaign automation powered by ARC (Adaptive Recursive Chain) technology
Multi-agent architecture featuring AI specialists (they're like your virtual marketing dream team)
Full-funnel campaign management
Brand intelligence and asset management
Marketing strategy development and execution
Creative production and optimisation

2.2 Service Availability

Let's be real - even the smoothest machines need a tune-up sometimes. While we strive to keep Protaigé running like a well-oiled marketing machine:

We don't guarantee 100% uptime (though we wish we could!)
The service may be intermittently unavailable for maintenance or updates
Third-party service limitations or API changes may impact functionality
We'll do our best to notify you of planned maintenance, but sometimes unexpected things happen (like your coffee machine deciding to take an unplanned holiday)

3. Your Responsibilities (The Important Bits!)

3.1 Account Management

Keep your login credentials secure (no sharing them like office biscuits!)
Maintain accurate account information
Notify us immediately of any unauthorised access

3.2 Content and Usage

You agree to:

Provide accurate brand assets and information
Use Protaigé in compliance with applicable laws and regulations
Respect intellectual property rights
Not attempt to reverse engineer the platform

3.3 Data Collection and Sharing

Here's where things get serious (but we'll keep it friendly):

You must have the legal right to share any data you input or connect to Protaigé
For personal data from external platforms, you must have necessary permissions and legal bases
You're responsible for obtaining all required marketing consents (no sneaky business!)

3.4 Content Review and Compliance

Let's be crystal clear - our AI is brilliant but not infallible (like that one time your spell-checker insisted "marketing" should be "marinating"):

You must review all AI-generated content before use
You're responsible for ensuring outputs comply with:
- Advertising laws and regulations
- Intellectual property rights
- Industry-specific requirements
- Local marketing restrictions
The AI is a helper, not a replacement for human oversight
We can't guarantee error-free or completely original content

3.5 Severability

Sometimes, things don't go as planned, and that's okay! If any part of these terms turns out to be a legal party pooper (illegal, unenforceable, or invalid), we'll tweak or remove that part to keep the good times rolling. The rest of these terms? Still standing strong!

3.6 No Waiver

If we decide to let a rule slide one time (because we're nice like that) or we take a breather or hit pause on enforcing a rule, it doesn't mean we'll ignore it forever. Waivers need to be in writing to count. So don't count on us forgetting the rules — we've got a pretty good memory!

3.7 Technical Limits and No Funny Business

Stick to using Protaigé the way it's meant to be used — through your trusty web browser
Hacking, scraping, deep-linking, or unleashing malicious code (viruses, bots, or anything else the IT crowd would shake their heads at) is a big no-no and might earn you a quick exit from the platform

4. Data and Privacy

4.1 Your Data

You retain ownership of your content and brand assets
We won't share your specific content or creative assets without permission
We handle your data in accordance with our Privacy Policy
You're responsible for compliance with data protection regulations

4.2 Platform Data

We own the AI agents, algorithms, and platform improvements
Aggregated, anonymised data may be used to improve our services
ARC technology learnings remain our intellectual property

5. Third-Party Integrations

Ready to spread your marketing wings? When you use our integrations:

You expressly consent to data sharing with connected platforms
We're not responsible for what happens to your data once it leaves our nest
Third-party platforms may have their own data storage and management policies (it's like sending your content to a digital holiday - we can't control what happens at the destination)

6. Service Features and Limitations

6.1 Beta Features

We love innovation more than we love a fresh marketing insight (and that's saying something!):

We occasionally release experimental or beta features
These features are provided "as-is" (think of them as marketing concept cars)
Beta features may be modified, suspended, or retired without notice
Separate terms may apply to specific beta features
Using beta features is like trying a new recipe - results may vary!

6.2 Third-Party Services

While we play nicely with others:

We're not responsible for third-party service disruptions
API changes may impact functionality faster than you can say "algorithm update"
Data breaches or losses from third-party services aren't our fault (though we'll be just as upset as you are)

7. Global Compliance and Dispute Resolution

7.1 International Users

Marketing knows no borders, but regulations do:

Users outside Singapore must comply with their local laws
This includes but isn't limited to:
- Data privacy regulations (GDPR, CCPA, PDPA, and whatever new acronym drops next)
- Consumer protection laws
- E-marketing regulations (CAN-SPAM, CASL, etc.)
- Industry-specific requirements
Think of it as being a good digital citizen, wherever you are!

7.2 Dispute Resolution

Let's keep things civilised (like a marketing team during budget season):

First step: Direct communication (we're great listeners!)
If needed (optional): Mediation or arbitration in Singapore (less stressful than a campaign deadline)
Last resort: Singapore courts

This "let's talk it out first" approach helps:

Reduce costs (save that budget for your campaigns)
Speed up resolution (faster than A/B testing!)
Maintain good relationships (we're all friends here)

8. Subscription and Billing

8.1 Payments

Like your favourite snack subscription, but for marketing brilliance:

Subscription fees are based on your selected plan
Payments are non-refundable unless otherwise specified
We may change pricing with 30 days notice (we'll give you plenty of time to adjust your budget)

8.2 Term and Termination

Subscriptions renew automatically (like your commitment to great marketing)
You can cancel your subscription through your account settings
If you cancel mid-billing cycle, we'll sort you out with a pro-rata refund for the unused portion (because we're not the type to keep your money hostage)
Refunds are processed within 14 days of cancellation (faster than your team approving that marketing budget!)
Any outstanding credits or refunds will be sent to your original payment method (like a boomerang, but with money)
We may terminate accounts for violation of these terms (but we'll always try to work things out first). This applies to your whole account, not just your subscription, and could happen outside our regular billing cycle.

9. Intellectual Property

9.1 Our IP

The Protaigé platform is protected by intellectual property laws
The ARC technology and the AI agents are our secret sauce - please don't try to clone them!

9.2 Your IP

You keep all rights to your brand assets and content
Campaign outputs are exclusively yours to use, transfer, or sublicense
Think of them as your marketing children - raise them how you see fit!

10. Limitation of Liability

While our AI agents are brilliant, they're not perfect (who is?):

We provide Protaigé "as is"
Cannot guarantee specific marketing results
Are not liable for indirect damages
Limit our liability to the amount paid for the service in the past 12 months
We're not responsible for:
- Content accuracy or originality issues
- Third-party service disruptions
- Data loss during service interruptions
- Compliance failures in AI-generated content

11. Changes to Terms

We may update these terms occasionally (because even the best marketing campaigns need refreshing). We'll notify you of significant changes.

12. Support and Communication

12.1 Technical Support

We provide support through our help centre and support team
Response times vary based on issue severity and your subscription level
We're here to help (think of us as your marketing tech support besties)

12.2 Communications

We'll send important updates about your account and the platform
Marketing communications can be adjusted in your preferences
We promise not to spam you (we hate spam as much as we hate Comic Sans)

13. Contact Us

Questions about these terms? Need clarification? Our support team is here to help! Contact us at [email protected].

By using Protaigé, you're agreeing to these terms. While we've kept things light and breezy, this is still a legally binding agreement that would make our lawyers proud. If anything seems unclear, please reach out to our support team or consult your legal advisor.

Congratulations! You've reached the end of our Terms of Service. 🎉 Your dedication to reading legal documents is impressive - you're clearly the kind of person who checks their campaign metrics daily, and we love that about you! Now, let's go create some amazing marketing campaigns together.